Our shipping philosophy:
- We want to get things to you as quickly as humanly possible.
- We are not in business to profit from shipping; you are charged what we are charged.
Our primary shipping service is USPS Priority Mail from coast-to-coast in the USA. Our products ship from our primary warehouse in Palo Alto, CA.
For international orders the buyer is responsible for any import duties. Note that we ship all our products as merchandise as per USPS Form 2976A. Depending on your local regulations you may be liable for import duties and the shipment may be susceptible to delay.
Delivery time is dependent on availability. We do our level best to make sure all items are in stock and ready to ship when your order comes in.
Assuming items are available they will ship in 2-3 days. We do our best to ship items out as quickly as possible, so we often get orders out more quickly than that, but please do not count on it.
Should any item be temporarily out of stock, it may take up to 15 business days to ship your items to you. However, it's usually faster than this, and we'll try to make sure it doesn't happen.
We do not profit from shipping. Should you request expedited shipping, or if we're shipping your order internationally, your shipping cost will be exactly the same as we are charged by whichever shipping company is used to deliver your package.
Shipping costs are calculated and presented to you automatically during checkout.
Please contact us if you have any further questions regarding shipping.
We want you to love the Backbeater, so if you're dissatisfied with it for any reason please contact us via the Contact link below.
We will provide you with a return address and issue you a full refund upon receipt of the returned items. No questions asked.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
You may opt out of contact from us at any time. You can also do the following at any time by contacting us via the contact form or by phone:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
Backbeater is a product of E S Devices Inc., PO Box 1147, Menlo Park, CA 94026. Ph (415) 894-0693